Knowledge of microsoft sql and client-server applications
The Manufacturing Support Specialist focuses on diagnosing and resolving software and system issues while providing an exceptional customer experience
Job Summary
The Manufacturing Support Specialist focuses on diagnosing and resolving software and system issues while providing an exceptional customer experience.
Epicor offers competitive pay and comprehensive health and wellness benefits designed to support overall well-being.
Employees benefit from internal mobility, career development programs including free LinkedIn Learning licenses, and an inclusive workplace culture.
Matching Summary
The Manufacturing Support Specialist focuses on diagnosing and resolving software and system issues while providing an exceptional customer experience.
Skills & Requirements
Must-have
Technical troubleshooting and problem-solving
Customer service orientation
Knowledge of Microsoft SQL and client-server applications
Effective verbal and written communication
Ability to work independently and collaboratively
Experience with Android/iOS device support
Nice-to-have
Experience in SaaS or e-Commerce environments
Strong analytical and technical skills
Adaptability and willingness to learn
Comfortable with performance targets and service-level expectations
Mentoring and knowledge sharing
Key Requirements
3+ years technical support experience
Experience troubleshooting SQL or ERP systems
Ability to manage multiple priorities in fast-paced environment