You’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers
Job Summary
You’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers.
Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
Matching Summary
You’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers.
Skills & Requirements
Must-have
Enterprise SaaS customer success
Legal domain expertise
Change management for large projects
Executive stakeholder engagement
Proactive customer health monitoring
Nice-to-have
AI solutions integration
Thought partnership with clients
Shaping product roadmaps
Team-first mentality
Key Requirements
Enterprise SaaS, legal, or top-tier management consulting background
Experience with change management and wide-scale adoption
Excellent communication and strategic planning skills