Member Experience, Data Privacy Specialist

Oura

Remote, US
Region 1: $80,750 - $95,000; region 2: $73,950 - $...
Fully remote
4+ years customer support experience
2+ years privacy/security workflow experience
Gdpr/ccpa data subject request handling
Oura is seeking a Member Experience, Data Privacy Specialist to manage member data privacy while enhancing support experiences. The ideal candidate will have extensive experience in customer support and data privacy regulations, aiming to strengthen Oura's processes and improve member interactions

Job Summary

  • The role focuses on protecting member data while scaling safe, high-quality support experiences for a global community.
  • You will directly handle GDPR/CCPA data subject requests, complex identity issues, and coordinate incident reporting with Privacy and Security teams.
  • Oura empowers every person to own their inner potential through award-winning products that help millions understand their health.

Matching Summary

Match Score: 85

Oura is seeking a Member Experience, Data Privacy Specialist to manage member data privacy while enhancing support experiences. The ideal candidate will have extensive experience in customer support and data privacy regulations, aiming to strengthen Oura's processes and improve member interactions.

Salary

Region 1: $80,750 - $95,000; Region 2: $73,950 - $87,000; Region 3: $68,000 - $80,000

Skills & Requirements

Must-have

  • 4+ years customer support experience
  • 2+ years privacy/security workflow experience
  • GDPR/CCPA data subject request handling
  • Zendesk ticketing platform proficiency
  • SOP documentation and training creation

Nice-to-have

  • OneTrust system experience
  • HIPAA or MDR compliance knowledge
  • Health/fitness app domain expertise
  • BPO partner team management
  • Tableau or Unwrap analytics tools

Key Requirements

  • 4+ years in customer support or operations
  • 2+ years working with privacy or security workflows
  • Experience with Zendesk and Jira
  • Strong analytical skills using dashboards

Work Rights

Not specified

Tailored Resume

Cover Letter