Supervisor Cargo Customer Service - Buf

Southwest Airlines

Buffalo, NY, USA
Base: $34.95 to $36.39 ph; bonus/equity: potential...
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Cargo handling
Customer service
Team leadership
** Southwest Airlines is seeking a Supervisor for Cargo Customer Service in Buffalo, NY, who will lead a team to ensure safe and efficient handling of cargo shipments. The ideal candidate should possess strong leadership skills, experience in airline operations, and the capability to manage a team effectively while providing exceptional customer service. **

Job Summary

  • As a Supervisor Cargo Customer Service at Southwest Airlines, you’ll guide Freight Agents and make sure shipments are handled safely, quickly, and meet requirements.
  • You’ll train and support your Team, solve problems, and work with other departments to keep operations running smoothly.
  • Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).

Matching Summary

Match Score: 75

** Southwest Airlines is seeking a Supervisor for Cargo Customer Service in Buffalo, NY, who will lead a team to ensure safe and efficient handling of cargo shipments. The ideal candidate should possess strong leadership skills, experience in airline operations, and the capability to manage a team effectively while providing exceptional customer service. **

Salary

Base: $34.95 to $36.39 per hour; Bonus/Equity: Potential for annual profit-sharing; Benefits: Fly for free, 401(k) match up to 9.3%, health insurance

Skills & Requirements

Must-have

  • cargo handling
  • customer service
  • team leadership
  • operational coordination
  • regulatory compliance

Nice-to-have

  • mentoring and coaching
  • problem-solving
  • interdepartmental collaboration
  • adaptability to weather conditions

Key Requirements

  • High School Diploma or GED
  • Two years of airline/military related work experience
  • Valid U.S. driver’s license
  • Ability to obtain SIDA badge
  • U.S. Citizenship required

Work Rights

Not specified

Tailored Resume

Cover Letter