Conduent Business Services is seeking a Quality Assurance Associate II for its Kochi, India location. The role involves performing business support and technical work, focusing on quality assurance processes to ensure the accuracy and reliability of services provided to clients
Job Summary
The role involves performing business support or technical work using data organizing and coordination skills within established procedures.
Associates are responsible for reviewing current processes to identify trends and evaluating work produced for errors against contract SLAs.
The position requires coaching Level 1 auditors on sampling techniques and interacting with external auditors including SOC 1 Service and Organizational Control Reports.
Matching Summary
Match Score: 75
Conduent Business Services is seeking a Quality Assurance Associate II for its Kochi, India location. The role involves performing business support and technical work, focusing on quality assurance processes to ensure the accuracy and reliability of services provided to clients.
Skills & Requirements
Must-have
Data organizing and coordination skills
Evaluating workflow tools to run reports
Reconciling transaction processing for accuracy
Coaching Level 1 auditors on sampling techniques
Nice-to-have
Ability to problem solve in a self-guided manner
Exchanging information and ideas effectively
Supporting team achievement of company goals
Key Requirements
Vocational training, certifications, or equivalent experience