Customer Service & Operations Analyst

NatWest Group

Bengaluru, India
Investigating customer queries
Collecting and analysing information
Responding to customer queries promptly
Deliver successful outcomes for customers by investigating their queries and understanding their needs

Job Summary

  • Deliver successful outcomes for customers by investigating their queries and understanding their needs.
  • Liaise with customers and businesses to accurately collect information in order to solve their queries.
  • Review processes which could be automated or enhanced to improve the customer and business experience.

Matching Summary

Deliver successful outcomes for customers by investigating their queries and understanding their needs.

Skills & Requirements

Must-have

  • investigating customer queries
  • collecting and analysing information
  • responding to customer queries promptly
  • strong interpersonal skills
  • working in a fast-paced environment
  • good organisational skills

Nice-to-have

  • awareness of industry trends
  • understanding of industry and customers
  • managing stakeholder relationships

Key Requirements

  • senior analyst level
  • customer service abilities
  • customer and industry knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter