Analyst, Customer Experience & Research Coe

ING

Australia
Not specified
Customer feedback analysis
Voc insights
Actionable insights generation
ING is seeking a Customer Experience & Research Analyst to analyze customer insights and drive improvements in digital banking. The ideal candidate should have strong analytical skills and experience in customer experience roles, particularly in financial services

Job Summary

  • We’re on a mission to become Australia’s most loved mobile bank, and truly understanding our customers is central to that ambition.
  • This role sits at the heart of that mission — uncovering insights, surfacing opportunities and making it impossible for the business to ignore the voice of the customer.
  • Discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity.

Matching Summary

Match Score: 85

ING is seeking a Customer Experience & Research Analyst to analyze customer insights and drive improvements in digital banking. The ideal candidate should have strong analytical skills and experience in customer experience roles, particularly in financial services.

Skills & Requirements

Must-have

  • customer feedback analysis
  • VoC insights
  • actionable insights generation
  • research initiative support
  • customer satisfaction reporting
  • Excel, SQL or similar query languages

Nice-to-have

  • customer obsessed analyst
  • bold, curious mindset
  • energetic, collaborative, action-oriented
  • human and relentlessly customer led

Key Requirements

  • 5+ years’ experience in analytics, research, CX or data driven roles
  • Experience in financial services
  • Technical capability in Excel, SQL or similar query languages
  • Experience with research tools, survey platforms or UX testing environments

Work Rights

Not specified

Tailored Resume

Cover Letter