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Arriva Rail London is seeking a Route Performance Manager to enhance the reliability and punctuality of the London Overground Windrush Route, especially in anticipation of increased train frequency. The role involves collaborating with various stakeholders, analyzing performance data, and implementing strategies to improve service delivery and customer experience.
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Job Summary
This role involves delivering the reliability and punctuality strategy across the London Overground Windrush Route while managing the increase from 16 to 18 trains per hour.
The manager will lead investigations into sub-threshold delays, identifying root causes and implementing targeted interventions to prevent recurrence.
You will foster a culture of continuous improvement by collaborating with internal and external stakeholders, including Network Rail, to challenge and enhance performance.
Matching Summary
Match Score: 75
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Arriva Rail London is seeking a Route Performance Manager to enhance the reliability and punctuality of the London Overground Windrush Route, especially in anticipation of increased train frequency. The role involves collaborating with various stakeholders, analyzing performance data, and implementing strategies to improve service delivery and customer experience.
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Skills & Requirements
Must-have
Proven track record in performance improvement
Strong multi-stakeholder management experience
Excellent IT literacy including Excel
Nice-to-have
Experience of timetable planning
Understanding of London Overground network
Ability to influence others under pressure
Key Requirements
Experience leading performance improvement in multi-stakeholder environments