Governance And Service Management Global Operating Lead

Caterpillar UK

Multiple Locations
Base: $172,630.00 - $258,950.00; bonus/equity: inc...
Onsite
Managed service provider relationship management
Contract governance and negotiation
Service management and performance reporting
This role leads the change order governance and contract updates including negotiations with the MSP leadership

Job Summary

  • This role leads the change order governance and contract updates including negotiations with the MSP leadership.
  • This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar, MSP, and the Sirion Labs contract management team in reporting and managing performance metrics.
  • Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees

Matching Summary

This role leads the change order governance and contract updates including negotiations with the MSP leadership.

Salary

Base: $172,630.00 - $258,950.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, EAP, etc.

Skills & Requirements

Must-have

  • Managed service provider relationship management
  • Contract governance and negotiation
  • Service management and performance reporting
  • Customer relationship management
  • Finance@work (ServiceNow) Product Owner

Nice-to-have

  • Global perspective
  • Strategic thinking
  • Visioning
  • Consulting process and tools

Key Requirements

  • Requires working onsite five days a week

Work Rights

Not specified

Tailored Resume

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