This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication
Job Summary
This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally.
Why Join the A-Team? Come for a career, stay for the fun! HMO coverage for you Yearly Kick Off Parties with major giveaways (like the car in 2023) Grow your career - yes, we love to promote internally.
Matching Summary
This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
Skills & Requirements
Must-have
Customer satisfaction
Answering inquiries
Addressing pain points
Cross-functional communication
Highest quality customer interaction
Nice-to-have
Innovation and teamwork
Vibrant, inclusive, and engaging work environment
Positive, passionate, and energetic
Supportive to colleagues
Propose ideas for continuous improvement
Key Requirements
1 year or more of customer service experience
Completed at least 2 years of college education
Excellent understanding of US or North American culture
Excellent written and verbal English communication skills