ITCAN PTE. LIMITED is seeking a Senior Desktop Support Engineer to diagnose and resolve client platform issues while ensuring optimal user experience and compliance with operational standards. The role involves supporting Windows OS, office software, and desktop hardware, as well as participating in IT incident management and client platform projects
Job Summary
The role involves diagnosing and resolving client platform issues to restore functionality and minimize downtime.
Candidates must support Windows OS, office software, and desktop hardware while maintaining optimal user experience.
The position requires coordinating with external support vendors to manage maintenance and issue resolution effectively.
Matching Summary
Match Score: 85
ITCAN PTE. LIMITED is seeking a Senior Desktop Support Engineer to diagnose and resolve client platform issues while ensuring optimal user experience and compliance with operational standards. The role involves supporting Windows OS, office software, and desktop hardware, as well as participating in IT incident management and client platform projects.
Skills & Requirements
Must-have
Windows OS support expertise
Office software troubleshooting
Desktop hardware maintenance
IT incident root cause analysis
Service level agreement adherence
Nice-to-have
Vendor coordination experience
System performance monitoring skills
Client platform upgrade participation
Key Requirements
Technical expertise in Windows OS and desktop hardware
Ability to investigate root causes of IT incidents