Enterprise Service Desk Analyst

Interactive Brokers

Hong Kong, Hong Kong
On-site
Linux mac windows desktop support
Vpn remote access troubleshooting
Shift and weekend availability
This role serves as the initial point of contact for all staff to help explain, quantify, and define technological issues

Job Summary

  • This role serves as the initial point of contact for all staff to help explain, quantify, and define technological issues.
  • The position requires managing a global technology environment with 24/7/365 support coverage across multiple time zones.
  • Candidates will drive timely resolution of IT incidents while contributing to knowledge base articles and improving troubleshooting workflows.

Matching Summary

This role serves as the initial point of contact for all staff to help explain, quantify, and define technological issues.

Skills & Requirements

Must-have

  • Linux Mac Windows desktop support
  • VPN remote access troubleshooting
  • Shift and weekend availability

Nice-to-have

  • Passion for technology
  • Interest in financial sector
  • Curious and motivated attitude

Key Requirements

  • Willingness to work shifts and weekends
  • Strong communication and problem-solving skills
  • Desire to explore new concepts and systems

Work Rights

Not specified

Tailored Resume

Cover Letter