Senior Manager, Servicenow Platform & Itsm

Focus Financial Partners

St. Louis, MO, United States
**
Senior servicenow platform expertise
Itsm and cmdb maturity leadership
Platform governance and security controls
** Focus Financial Partners is seeking a Senior Manager for their ServiceNow Platform & ITSM in St. Louis, MO. The ideal candidate should possess extensive ServiceNow expertise, leadership capabilities, and a customer-centric approach, overseeing platform administration, governance, and continuous improvement. **

Job Summary

  • The Senior Manager will serve as the senior technical authority accountable for platform health, ITSM, and CMDB maturity during a period of transformation.
  • This role requires leading platform administration, upgrades, and integrations while ensuring stability in a regulated global environment.
  • The position involves fostering a culture of accountability and defining skill development paths for the ServiceNow team within a hybrid work model.

Matching Summary

Match Score: 75

** Focus Financial Partners is seeking a Senior Manager for their ServiceNow Platform & ITSM in St. Louis, MO. The ideal candidate should possess extensive ServiceNow expertise, leadership capabilities, and a customer-centric approach, overseeing platform administration, governance, and continuous improvement. **

Skills & Requirements

Must-have

  • Senior ServiceNow Platform expertise
  • ITSM and CMDB maturity leadership
  • Platform governance and security controls
  • Legacy system decommissioning experience
  • M&A transition environment management

Nice-to-have

  • Customer-centric mindset
  • Modern IT leadership approach
  • Continuous improvement culture
  • Hands-on technical depth
  • People and platform leadership balance

Key Requirements

  • Deep ServiceNow expertise in large regulated environments
  • Experience with CSDM 5 and ITIL v4 alignment
  • Proven track record in M&A and growth transitions

Work Rights

Not specified

Tailored Resume

Cover Letter