Senior Systems Consultant (ITIL, Japanese speaking)
GMP TECHNOLOGIES (S) PTE LTD
Singapore, Singapore
Itil foundation certification
Bilingual english japanese proficiency
5-8 years it experience
The role requires responding to user queries efficiently while providing both technical and non-technical support with a strong service mindset
Job Summary
The role requires responding to user queries efficiently while providing both technical and non-technical support with a strong service mindset.
Candidates will contribute to developing Help Desk policies, maintaining knowledge bases, and supporting day-1 post-critical project cutovers as part of the Command Center team.
This position demands bilingual communication skills in English and Japanese to coordinate effectively with associates across different language groups.
Matching Summary
Match Score: 85
The role requires responding to user queries efficiently while providing both technical and non-technical support with a strong service mindset.
Skills & Requirements
Must-have
ITIL Foundation Certification
Bilingual English Japanese proficiency
5-8 years IT experience
Bachelor's degree in CS or related field
Financial services sector experience
Nice-to-have
JLPT N1/N2 Japanese certification
MAS technology risk management knowledge
ServiceNow or Jira platform familiarity
Microsoft Certified or CompTIA A+ credentials
Strong customer service orientation
Key Requirements
Bachelor's degree in Computer Science or related field