Team Leader - Hardship

Probe CX

Melbourne, Australia
Team leadership experience
Hardship or collections expertise
24/7 shift availability
This role involves leading a brand-new Telco Hardship Support division in Melbourne focused on empathetic and compliant customer outcomes

Job Summary

  • This role involves leading a brand-new Telco Hardship Support division in Melbourne focused on empathetic and compliant customer outcomes.
  • The position requires a hands-on leader who can balance high-level operational targets with the human side of hardship support in a 24/7 environment.
  • Employees gain access to an unlimited mental health platform and everyday savings through the Flare benefits provider.

Matching Summary

This role involves leading a brand-new Telco Hardship Support division in Melbourne focused on empathetic and compliant customer outcomes.

Skills & Requirements

Must-have

  • Team leadership experience
  • Hardship or collections expertise
  • 24/7 shift availability
  • Compliance and regulatory standards
  • Performance data management

Nice-to-have

  • Emotional resilience coaching
  • Vulnerability-aware communication
  • Building culture from ground up
  • Inspiring leadership style
  • Continuous improvement mindset

Key Requirements

  • Proven contact centre team leadership
  • Deep understanding of hardship outcomes
  • Experience with strict compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter