Manage Day to Day Operations, including resolving guest feedback, ensuring seamless guest experience, and managing front office operations according to organizational standards
Job Summary
Manage Day to Day Operations, including resolving guest feedback, ensuring seamless guest experience, and managing front office operations according to organizational standards.
Lead Service and Operational Excellence by conducting service audits, innovating new ideas to enhance guest experience and revenue, and managing guest experience consistently according to MBS service standards.
Achieve Employee Engagement by mentoring team members, establishing learning and development plans, and creating a pleasant working environment that inspires the team and cultivates OneMBS culture.
Matching Summary
Manage Day to Day Operations, including resolving guest feedback, ensuring seamless guest experience, and managing front office operations according to organizational standards.
Skills & Requirements
Must-have
Manage Day to Day Operations
Resolve guest feedback and complaints
Ensure seamless guest experience
Manage Front Office operations
Lead Service and Operational Excellence
Manage Operational Risks
Achieve Employee Engagement
Nice-to-have
Mentor team members
Create pleasant working environment
Cultivate OneMBS culture
Contribute ideas for initiatives
Implement sustainability programmes
Key Requirements
Minimum 3-year experience in the same capacity
Diploma/Degree in hospitality or related field preferred
Proficient in Property Management System and Microsoft Office