Product Forward Deployed Engineer, Itsm (senior/lead/principal)

Salesforce

San Francisco, California, United States
Base: $117,200 - $313,700 annually (sf/ny metro: $...
7+ years enterprise software experience
Itsm concepts expertise
Ai/llm deployment experience
The role serves as Salesforce's zero-to-one engine for new agentic product innovation by embedding directly with strategic customers

Job Summary

  • The role serves as Salesforce's zero-to-one engine for new agentic product innovation by embedding directly with strategic customers.
  • Candidates will validate pilot ITSM features, conduct feasibility research on novel use cases, and co-develop hypotheses to drive the product roadmap.
  • Salesforce offers a comprehensive benefits package including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

The role serves as Salesforce's zero-to-one engine for new agentic product innovation by embedding directly with strategic customers.

Salary

Base: $117,200 - $313,700 annually (SF/NY metro: $141,200 - $344,700); Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 7+ years enterprise software experience
  • ITSM concepts expertise
  • AI/LLM deployment experience
  • Python or Java programming
  • REST/GraphQL API integration

Nice-to-have

  • High agency in ambiguous environments
  • Salesforce platform certifications
  • ServiceNow or Jira experience
  • Thought leadership capabilities
  • Travel availability 20-30%

Key Requirements

  • 7+ years hands-on engagement in enterprise software
  • Strong foundation in Computer Science or Engineering
  • Proficiency in Python, JavaScript, Apex, or Java
  • Experience deploying AI/LLM-based solutions
  • Ability to travel 20-30% to customer sites

Work Rights

Not specified

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