Client Facing Technical Support Representative

Kyndryl

São Paulo, SP, Brazil
Hybrid
Asset lifecycle management expertise
Hardware troubleshooting macos windows
Audio/video systems support
This global role fosters strong client relationships while coordinating seamlessly between on-site and remote technical teams to ensure smooth collaboration

Job Summary

  • This global role fosters strong client relationships while coordinating seamlessly between on-site and remote technical teams to ensure smooth collaboration.
  • The position requires deep familiarity with the installation, configuration, and troubleshooting of a wide range of hardware and software including macOS and Windows.
  • Kyndryl offers a dynamic culture focused on well-being, continuous learning opportunities, and access to cutting-edge certifications from major technology platforms.

Matching Summary

This global role fosters strong client relationships while coordinating seamlessly between on-site and remote technical teams to ensure smooth collaboration.

Skills & Requirements

Must-have

  • Asset lifecycle management expertise
  • Hardware troubleshooting macOS Windows
  • Audio/Video systems support
  • Service management incident resolution
  • 100% on-site work in São Paulo

Nice-to-have

  • Growth mindset and self-learning
  • Servant leadership service attitude
  • Spanish language proficiency
  • Proactive problem mitigation planning
  • Inclusive borderless collaboration style

Key Requirements

  • Graduate or Diploma in Electronics or Computer Science
  • Microsoft Azure Fundamental, RHCE, CCNA, or ITIL certification preferred
  • Proficiency in spoken English and Portuguese
  • Demonstrated asset tagging and inventory management skills

Work Rights

Must be authorized to work in Brazil (implied by on-site requirement)

Tailored Resume

Cover Letter