Vice President, Demand Optimization & Workforce Intelligence

Amex GBT

United States
Base: $127,400.00 - $236,600.00 usd; bonus/equity:...
Hybrid
10+ years workforce management leadership
Ai-powered wfm platform expertise
Global demand forecasting and staffing
Amex GBT is seeking a Vice President of Demand Optimization & Workforce Intelligence to lead global demand strategies and workforce planning within their Traveler Care operations. The ideal candidate will have extensive experience in workforce management, demand forecasting, and analytics, coupled with strong leadership skills to drive operational success

Job Summary

  • This strategic role leads global demand optimization and workforce intelligence across Traveler Care operations to drive productivity and cost effectiveness.
  • The position requires owning end-to-end forecasting, AI-driven scheduling, and real-time orchestration to optimize service levels across regions.
  • Amex GBT offers comprehensive benefits including flexible health plans, travel perks, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

Amex GBT is seeking a Vice President of Demand Optimization & Workforce Intelligence to lead global demand strategies and workforce planning within their Traveler Care operations. The ideal candidate will have extensive experience in workforce management, demand forecasting, and analytics, coupled with strong leadership skills to drive operational success.

Salary

Base: $127,400.00 - $236,600.00 USD; Bonus/Equity: Discretionary annual bonus and Equity Incentive Plan eligible; Benefits: Flexible health/welfare, retirement, parental leave, and travel perks

Skills & Requirements

Must-have

  • 10+ years workforce management leadership
  • AI-powered WFM platform expertise
  • Global demand forecasting and staffing
  • Real-time intraday management skills
  • Contact center technology implementation

Nice-to-have

  • Travel industry experience preferred
  • Strong executive communication skills
  • Matrixed organization leadership
  • Data-driven culture building
  • Inclusive collaborative environment

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • 10+ years progressive leadership in workforce management
  • Quantitative background in Statistics or Operations Research preferred
  • MBA desirable
  • Experience leading geographically distributed teams

Work Rights

Not specified

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