Svp, Customer Care And Operations Strategy

Unum Group

Chattanooga, TN, US
Base: $233,800.00-$441,800.00; bonus/equity: perfo...
Enterprise operations strategy
Customer engagement and service design
Shared services enablement
The SVP, Operations & Customer Engagement is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization with empathy, speed and quality

Job Summary

  • The SVP, Operations & Customer Engagement is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization with empathy, speed and quality.
  • This role unifies service strategy, enablement, partner management, and customer-facing service delivery to strengthen end‑to‑end accountability and elevate the overall customer experience.
  • Unum offers a competitive benefits package including health, vision, dental, disability, generous PTO, 401(k) employer contribution, mental health support, career advancement, student loan repayment, tuition reimbursement, and flexible work environments.

Matching Summary

The SVP, Operations & Customer Engagement is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization with empathy, speed and quality.

Salary

Base: $233,800.00-$441,800.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Enterprise operations strategy
  • Customer engagement and service design
  • Shared services enablement
  • AI operations and digital service
  • Partner management third-party oversight
  • Performance architecture and risk

Nice-to-have

  • Cultivate high-performing inclusive culture
  • Strategic foresight and innovation
  • Transformational change and adoption
  • Influence without authority
  • High integrity and ethical standards

Key Requirements

  • 15+ years leading enterprise operations
  • 8-10+ years customer facing and shared services/enablement or CoE leadership
  • Proven record centralizing functions and scaling standards
  • Demonstrated success governing third-party delivery
  • Led AI-enabled operations

Work Rights

Not specified

Tailored Resume

Cover Letter