Customer Service -scheduling Coordinator – Milano (temporary Position)

Agilent Technologies

Milan, Italy
Hybrid (3 days onsite, 2 days remote)
Customer satisfaction
Planning and scheduling engineers
Manage scheduled services
Agilent Technologies is seeking a temporary Customer Service Scheduling Coordinator in Milan, Italy, to manage scheduling and customer interactions for maintenance services. The role requires strong organizational skills and effective communication to ensure high levels of customer satisfaction in a dynamic environment

Job Summary

  • Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications, and expertise.
  • The Enterprise Scheduling Coordinator (ESC) will be responsible for the effective planning and scheduling of engineers for onsite maintenance activities, managing contractual response times, and building strong customer relationships.
  • This is a hybrid position based in Milan, requiring three days onsite and two days remote per week, with a duration of 9-12 months.

Matching Summary

Match Score: 85

Agilent Technologies is seeking a temporary Customer Service Scheduling Coordinator in Milan, Italy, to manage scheduling and customer interactions for maintenance services. The role requires strong organizational skills and effective communication to ensure high levels of customer satisfaction in a dynamic environment.

Skills & Requirements

Must-have

  • Customer satisfaction
  • Planning and scheduling engineers
  • Manage scheduled services
  • Respond to breakdown requests
  • Manage contractual response times
  • SAP CRM System

Nice-to-have

  • Team player
  • Positive attitude
  • Passion for the role
  • Science qualification advantageous

Key Requirements

  • Proven fluency in English
  • Proficiency in Microsoft Office
  • Willingness to participate in training

Work Rights

Not specified

Tailored Resume

Cover Letter