Sr. Associate Technical Support Engineer

Workday

Hybrid
Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years validating xml json csv formats
Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on delivering innovative solutions and exceptional customer service. The candidate will troubleshoot complex technical issues, perform data investigations, and collaborate with cross-functional teams in a dynamic work environment

Job Summary

  • Workday's Paradox team is a diverse group of people passionate about customer service, innovation, and excellence who act as trusted advisers.
  • The role involves troubleshooting complex account configurations, APIs, and databases while participating in a regional shift pattern for 24x7 coverage.
  • Employees benefit from flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on delivering innovative solutions and exceptional customer service. The candidate will troubleshoot complex technical issues, perform data investigations, and collaborate with cross-functional teams in a dynamic work environment.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 2+ years technical support experience
  • 1+ years validating XML JSON CSV formats
  • Experience with JIRA Microsoft Office Visual Studio Code
  • Proficiency in writing complex SQL queries

Nice-to-have

  • Skilled in JPath and JMESPath for job feed integrations
  • Experience with AWS Athena S3 Datadog Twilio Sendgrid
  • Familiarity with AI troubleshooting tools and LLM observability
  • Strong asynchronous communication skills
  • Creative approach and eagerness to learn

Key Requirements

  • Bachelor's degree in Computer Science IT or related field
  • 2+ years in technical support or similar role
  • 1+ years experience with data-driven decision making

Work Rights

Not specified

Tailored Resume

Cover Letter