Customer Relations Representative

CONNECTICUT NATURAL GAS CORPORATION

East Hartford, Connecticut, United States
Base: $31.86 - $38.72 ph; bonus/equity: not specif...
**
Customer inquiry resolution
Account adjustments
Communication via automated systems
** Connecticut Natural Gas Corporation is seeking a Customer Relations Representative in East Hartford, Connecticut. The role involves addressing customer inquiries related to billing, service, and account management, requiring strong communication and problem-solving skills. **

Job Summary

  • Answers inquiries from customers regarding billing, service, and all inquiries pertinent to customer relations.
  • Makes routine changes or adjustments to customers' accounts and arranges for actions to be performed by other departments.
  • Communicates with customers via automated dialing system for various customer-related matters.

Matching Summary

Match Score: 75

** Connecticut Natural Gas Corporation is seeking a Customer Relations Representative in East Hartford, Connecticut. The role involves addressing customer inquiries related to billing, service, and account management, requiring strong communication and problem-solving skills. **

Salary

Base: $31.86 - $38.72 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • Account adjustments
  • Communication via automated systems
  • Verbal and written communication skills
  • Problem-solving skills

Nice-to-have

  • Compassion and understanding
  • Adaptability to changing priorities
  • Growth & Continuous Improvement
  • Customer Centric

Key Requirements

  • Previous customer service experience
  • Minimum 30 wpm typing speed
  • Computer terminal/PC experience
  • Simple arithmetic skills
  • Ability to use calculator

Work Rights

Not specified

Tailored Resume

Cover Letter