Customer Support Engineer

CyberArk

Phoenix, United States
Base: $68,000 – $100,000pyear; bonus/equity: commi...
Remote
Technical support for enterprise customers
Troubleshooting complex software systems
Customer interaction via web, phone, email
CyberArk Customer Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners

Job Summary

  • CyberArk Customer Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners.
  • They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizing all the knowledge they have acquired.
  • The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Matching Summary

CyberArk Customer Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners.

Salary

Base: $68,000 – $100,000/year; Bonus/Equity: commissions or discretionary bonus; Benefits: medical, dental, vision, financial, and other benefits

Skills & Requirements

Must-have

  • Technical Support for enterprise customers
  • Troubleshooting complex software systems
  • Customer interaction via web, phone, email
  • Knowledge base content development
  • Microsoft Windows operating system knowledge

Nice-to-have

  • Eagerness to learn new technologies
  • Team collaboration and support
  • Drive key initiatives
  • Proactive problem solving

Key Requirements

  • 5+ years in Technical Support or similar software role
  • 3+ years at SaaS or security vendor
  • Experience supporting enterprise-level customers
  • On-call rotation participation

Work Rights

Not specified

Tailored Resume

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