Base: 34,973.63; bonus/equity: not specified; bene...
On-site
Troubleshooting hardware software connectivity
High volume of calls
Customer service skills
The Help Desk Analyst 1 receives and handles a high volume of calls from both internal and external customers with tier-one issues
Job Summary
The Help Desk Analyst 1 receives and handles a high volume of calls from both internal and external customers with tier-one issues.
The Analyst will be responsible for escalation to the appropriate second-tier support, opening tickets with various vendors, and escalation to Senior level management.
State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.
Matching Summary
The Help Desk Analyst 1 receives and handles a high volume of calls from both internal and external customers with tier-one issues.
Salary
Base: 34,973.63; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
troubleshooting hardware software connectivity
high volume of calls
customer service skills
escalation to senior management
opening tickets with vendors
Nice-to-have
ability to learn quickly
work under pressure
teamwork
speaks Spanish fluently
Key Requirements
High school diploma/GED
six (6) months of customer experience
Ability to troubleshoot hardware, software, and connectivity issues