Customer Service Manager

JLL

Cheshire, United Kingdom
Understand and apply contract conditions
Monitor operational service level agreements
Manage small customer service team performance
The role involves managing services for a government client with multiple education premises within the JLL Workplace Management division

Job Summary

  • The role involves managing services for a government client with multiple education premises within the JLL Workplace Management division.
  • Responsibilities include ensuring SLAs are met, managing financial applications, and overseeing sub-contractor compliance and audits.
  • JLL offers opportunities to innovate with leading businesses on landmark projects while fostering meaningful career growth.

Matching Summary

The role involves managing services for a government client with multiple education premises within the JLL Workplace Management division.

Skills & Requirements

Must-have

  • Understand and apply contract conditions
  • Monitor operational service level agreements
  • Manage small customer service team performance
  • Process financial applications and invoicing
  • Utilize Microsoft Word and Excel competently

Nice-to-have

  • Knowledge of HVAC building systems
  • Familiarity with Facilities Management software
  • Experience in client focused service environment
  • Awareness of Health & Safety working practices

Key Requirements

  • Ability to read project legal documents
  • Competence in IT disciplines like MS Office
  • Flexible approach to work and tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter