Customer Success Manager (technical)

Appian

Madison, US
Base: $125,000-$200,000 py; bonus/equity: discreti...
On-site
Appian platform expertise
Technical proficiency
Business goal alignment
Serve as a strategic advisor to empower leading companies in transforming their businesses through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies

Job Summary

  • Serve as a strategic advisor to empower leading companies in transforming their businesses through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
  • Develop mastery in understanding Appian’s products, with superb technical proficiency and a growth mindset as technology continues to evolve.
  • Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources.

Matching Summary

Serve as a strategic advisor to empower leading companies in transforming their businesses through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.

Salary

Base: $125,000-$200,000 per year; Bonus/Equity: Discretionary bonus may be awarded; Benefits: 401(k) with match, flexible time off, paid parental leave, medical, dental, vision, life, disability, wellness programs, FSA, HSA, referral bonus, learning resources

Skills & Requirements

Must-have

  • Appian platform expertise
  • Technical proficiency
  • Business goal alignment
  • Risk mitigation
  • Stakeholder relationship management
  • Driving customer adoption

Nice-to-have

  • Growth mindset
  • Critical and creative thinking
  • Grit and determination
  • Proactive results orientation
  • Empathy and respect

Key Requirements

  • Bachelor's degree in a technical field
  • 5+ years of experience in technology implementation, consulting, success management, or advisory services
  • Experience with enterprise technology solutions (SaaS/PaaS)
  • Understanding of web services and data integration architecture
  • Experience with agile software development practices
  • Willingness to travel up to 50%

Work Rights

Not specified

Tailored Resume

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