Customer Service Specialist – Categorie Protette (l.68/99) | Assistenza Clienti

Diversey

Fluent italian language skills
Sap mm/sd system experience
Technical troubleshooting of machinery
This role serves as the primary point of contact for clients, providing direct technical support and operational assistance via phone and digital tools

Job Summary

  • This role serves as the primary point of contact for clients, providing direct technical support and operational assistance via phone and digital tools.
  • Candidates will manage orders in SAP, analyze customer issues, and coordinate with technicians for on-site interventions when necessary.
  • The position offers comprehensive training on TASKI machines and other products, along with clear career growth paths within a collaborative international environment.

Matching Summary

This role serves as the primary point of contact for clients, providing direct technical support and operational assistance via phone and digital tools.

Skills & Requirements

Must-have

  • Fluent Italian language skills
  • SAP MM/SD system experience
  • Technical troubleshooting of machinery
  • High-pressure customer interaction
  • Office 365 and Excel proficiency

Nice-to-have

  • English language proficiency
  • Salesforce CRM familiarity
  • Pivot tables and VLOOKUP skills
  • Proactive problem-solving approach
  • Background in technical assistance

Key Requirements

  • Categorie Protette (L.68/99) status required
  • Fluent Italian language fluency
  • Experience with Outlook and Office 365

Work Rights

Must have L.68/99 protected category status

Tailored Resume

Cover Letter