7+ years it service delivery management experience
Strong understanding of itil frameworks
Proven leadership of service desk and technical teams
This role is pivotal in ensuring the smooth operation of IT services by managing service-level agreements and collaborating with cross-functional teams
Job Summary
This role is pivotal in ensuring the smooth operation of IT services by managing service-level agreements and collaborating with cross-functional teams.
The position requires leading a team of IT professionals while fostering a high-performance work environment and building strong stakeholder relationships.
Axos Bank offers competitive benefits including medical, dental, vision, life insurance, paid time off, and a 401(k) retirement plan with employer match.
Matching Summary
This role is pivotal in ensuring the smooth operation of IT services by managing service-level agreements and collaborating with cross-functional teams.
Salary
Base: $95,000.00 - $115,000.00 per year; Bonus/Equity: 10% Discretionary Cash Bonus + 10% RSU Target; Benefits: Medical, Dental, Vision, Life, 401(k) Match, Paid Time Off
Skills & Requirements
Must-have
7+ years IT service delivery management experience
Strong understanding of ITIL frameworks
Proven leadership of service desk and technical teams
Experience negotiating and maintaining SLAs
Budget management for IT service delivery
Nice-to-have
Master's degree in related field
PMP certification required
Knowledge of emerging IT technologies
Process enhancement and automation expertise
Vendor contract negotiation skills
Key Requirements
Bachelor's degree in Information Technology or Computer Science
7+ years of proven IT service delivery management experience
PMP certification (Preferred)
Must pass background check and drug test including marijuana screening