Technical Field Support Manager, Ksea

KONE Croatia

Multiple Locations
On-site
Technical support for installation
Digital, pfi, software, bim support
Product development and piloting
KONE is seeking a Technical Field Support Manager to oversee technical support during the installation and commissioning of their products. The ideal candidate will have a strong engineering background, experience in manufacturing or process functions, and a commitment to safety and quality in product installations

Job Summary

  • Provide remote or on-site technical support for installation issues, including digital, PFI, software, and BIM related challenges.
  • Develop installation methods and troubleshooting tools, pilot new products, and ensure quality and safety compliance throughout the process.
  • Lead, direct, evaluate, and develop a team of technical field support engineers, setting KPIs and ensuring quick response times.

Matching Summary

Match Score: 85

KONE is seeking a Technical Field Support Manager to oversee technical support during the installation and commissioning of their products. The ideal candidate will have a strong engineering background, experience in manufacturing or process functions, and a commitment to safety and quality in product installations.

Skills & Requirements

Must-have

  • Technical support for installation
  • Digital, PFI, software, BIM support
  • Product development and piloting
  • Installation method development
  • Troubleshooting tools development
  • Conducting quality reports
  • Ensuring safety compliance
  • Coordinating technical field support team

Nice-to-have

  • Holistic product knowledge
  • Commercial business experience
  • Environmentally sustainable solutions
  • Collaborative working culture
  • Open-minded leadership

Key Requirements

  • Bachelor's degree in Engineering or relevant field
  • Fluent in English and other SEA languages
  • Flexible to travel
  • Knowledge of KONE and/or non-KONE products
  • Prior commercial business experience
  • Prior experience in manufacturing, process, or engineering functions

Work Rights

Not specified

Tailored Resume

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