Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Exceptional client service
Team supervision and operational support
Veterinary medical records maintenance
Sharon Vet Clinic is seeking a Customer Service Lead to supervise and mentor the reception team while ensuring excellent client service. The ideal candidate should have experience in customer service and veterinary settings, demonstrating strong leadership and communication skills
Job Summary
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
Key responsibilities include answering calls and emails, scheduling appointments, maintaining patient records, processing billing, recruiting and training new team members, and fostering a culture of accountability.
The clinic offers a competitive compensation and benefits package including pay up to $22 per hour, bonus opportunities, medical, dental, vision insurance, 401(k) with matching, PTO, and employee pet discounts.
Matching Summary
Match Score: 85
Sharon Vet Clinic is seeking a Customer Service Lead to supervise and mentor the reception team while ensuring excellent client service. The ideal candidate should have experience in customer service and veterinary settings, demonstrating strong leadership and communication skills.
Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options
Skills & Requirements
Must-have
Exceptional client service
Team supervision and operational support
Veterinary medical records maintenance
Billing and payment processing
Recruit, onboard, and train reception team
Foster accountability and teamwork
Nice-to-have
Passionate about pet medical goals
Build long-term client relationships
Bring positivity to the workplace
Mentorship and coaching skills
Key Requirements
High school diploma required
Minimum 3 years customer service experience
At least 1 year veterinary experience
1-2 years leadership or supervisory experience preferred