Junior Call Centre Team Lead (Ops) - up $3500

PERSOL SINGAPORE PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 50 RAFFLES PLACE SINGAPORE LAND TOWER 048623
Sgd 3,300 - 3,500 / monthly pm
**
Coaching
Leadership
Microsoft office
** PERSOL Singapore Pte. Ltd. is seeking a Junior Call Centre Team Lead to oversee survey operations and lead a team of Survey Officers. The role requires a minimum of 2-3 years of leadership experience in customer service or survey operations, along with proficiency in Microsoft Office tools. **

Job Summary

  • Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline
  • Ensuring the team attains their daily Key Performance Indicators (KPIs)
  • To be the subject matter expert for assigned surveys

Matching Summary

Match Score: 75

** PERSOL Singapore Pte. Ltd. is seeking a Junior Call Centre Team Lead to oversee survey operations and lead a team of Survey Officers. The role requires a minimum of 2-3 years of leadership experience in customer service or survey operations, along with proficiency in Microsoft Office tools. **

Salary

SGD 3,300 - 3,500 / Monthly

Skills & Requirements

Must-have

  • Coaching
  • Leadership
  • Microsoft Office
  • Microsoft Excel
  • Customer Service Management

Nice-to-have

  • Service Recovery
  • Verbal Skills
  • Audits
  • Team Player
  • Customer Service
  • Surveys

Key Requirements

  • Minimum 2 years experience

Work Rights

Tailored Resume

Cover Letter