Manager, Customer Service, Americas

UPM-Kymmene Oyj

Mills River, NC, United States
On-site
Drive daily operations
Strengthen customer relationships
Manage kpis and feedback
UPM-Kymmene Oyj seeks a Manager for Customer Service in the Americas, focused on enhancing service quality and customer experience. The role requires a hands-on leader with experience in customer service management and is based in Mills River, NC

Job Summary

  • Own and drive daily operations, monitor service levels, prioritize work, and ensure timely execution of customer service organization.
  • Proactively strengthen customer relationships, anticipate needs, and contribute to sales effectiveness while delivering an exceptional customer experience.
  • We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Matching Summary

Match Score: 85

UPM-Kymmene Oyj seeks a Manager for Customer Service in the Americas, focused on enhancing service quality and customer experience. The role requires a hands-on leader with experience in customer service management and is based in Mills River, NC.

Skills & Requirements

Must-have

  • Drive daily operations
  • Strengthen customer relationships
  • Manage KPIs and feedback
  • Use CRM and data tools
  • Cross-functional collaboration

Nice-to-have

  • Hands-on leader
  • Challenge the status quo
  • Enhance service performance
  • Contribute to sales effectiveness
  • Adapt to changing needs

Key Requirements

  • 5-7 years of customer service management experience
  • Degree in Business Administration, Management, or Marketing
  • Proven track record of change management
  • Skilled in CRM systems (e.g. Salesforce)
  • Solid financial acumen including budgeting

Work Rights

Candidates authorized to work within the United States are preferred

Tailored Resume

Cover Letter