Senior Manager/director, Customer Success Attrition Programs

Salesforce Sites

Base: $143,400 - $261,500 annually; bonus/equity: ...
Not specified
Customer success leadership
Cross-functional program architecture
Data-driven attrition strategy
Salesforce is seeking a Senior Manager/Director for Customer Success Attrition Programs to design and lead strategies that reduce customer churn and enhance loyalty. The role requires extensive experience in customer success within an enterprise SaaS environment and offers significant opportunities to impact Salesforce's customer success strategy

Job Summary

  • This high-impact role is responsible for architecting and leading a proactive, cross-functional program designed to identify at-risk customers and drive targeted interventions that reduce churn and secure long-term loyalty.
  • Design and operationalize the global framework for proactive attrition programs, moving the needle from 1:1 saves to scalable, program-led interventions that can cover thousands of accounts simultaneously.
  • This is a "founding member" opportunity for a high-visibility team, offering a direct, measurable impact on Salesforce’s financial health and helping define the next decade of customer success strategy.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager/Director for Customer Success Attrition Programs to design and lead strategies that reduce customer churn and enhance loyalty. The role requires extensive experience in customer success within an enterprise SaaS environment and offers significant opportunities to impact Salesforce's customer success strategy.

Salary

Base: $143,400 - $261,500 annually; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Customer Success leadership
  • cross-functional program architecture
  • data-driven attrition strategy
  • customer risk mitigation
  • scalable intervention framework

Nice-to-have

  • AI-driven customer success
  • organizational navigation skills
  • passion for customer advocacy
  • driving innovation

Key Requirements

  • 12+ years experience in Customer Success or related
  • 7+ years leading large-scale programs
  • Proven ability to influence without authority
  • Deep understanding of customer attrition drivers
  • Strong analytical and commercial skills
  • Bachelor's degree required

Work Rights

Not specified

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