Telephone Operator

Four Seasons Hotels Ltd

Cabo San Lucas, Baja California Sur, Mexico
Answer and transfer incoming calls
Guest request follow-up
Emergency situation response
Answer and transfer incoming calls received on the resort’s main switchboard correctly

Job Summary

  • Answer and transfer incoming calls received on the resort’s main switchboard correctly.
  • Handle guest interactions responsibly and professionally, fulfilling special requests, and providing timely follow-up on complaints and inquiries.
  • Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of "FORTUNE Magazine's 100 Best Companies to Work For" since 1998.

Matching Summary

Answer and transfer incoming calls received on the resort’s main switchboard correctly.

Skills & Requirements

Must-have

  • Answer and transfer incoming calls
  • Guest request follow-up
  • Emergency situation response
  • FS Chat platform monitoring

Nice-to-have

  • Commitment to luxury with genuine heart
  • Mexican chic and cool Mediterranean vibe
  • Embraced by the warmth of our familia

Key Requirements

  • High School diploma or equivalent
  • Minimum 2 years in luxury hospitality service
  • English and Spanish proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter