Service Manager - 11 Month Contract - The Rec Room Brentwood

The Rec Room Brentwood

Brentwood, Canada
Base: $50,000 - $55,000 cad; bonus/equity: not spe...
Ensure guest service excellence
Manage operations and profitability
Maintain cleanliness and safety standards
The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest-facing and culinary areas to protect company assets and maximize sales and profitability

Job Summary

  • The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest-facing and culinary areas to protect company assets and maximize sales and profitability.
  • Key responsibilities include maintaining seamless operations across amusement, F&B, guest service, and retail, ensuring facility safety standards, and executing gaming initiatives to drive financial performance.
  • This role involves recruiting, training, and coaching staff, managing departmental turnover, and creating a supportive, employee-centered environment to enhance morale and guest satisfaction.

Matching Summary

The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest-facing and culinary areas to protect company assets and maximize sales and profitability.

Salary

Base: $50,000 - $55,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Ensure guest service excellence
  • Manage operations and profitability
  • Maintain cleanliness and safety standards
  • Execute company programs and policies
  • Drive sales and manage inventory

Nice-to-have

  • Build positive morale and culture
  • Develop employee bench-strength
  • Adapt to dynamic environments
  • Foster lasting relationships

Key Requirements

  • 1-3 years management experience
  • Post-secondary education preferred
  • Customer service and people management
  • Lead teams during high volume
  • Restaurant industry knowledge
  • Supervise employees and schedule work
  • Conflict resolution skills
  • Training, coaching, and mentoring experience
  • Alcohol service certificate

Work Rights

Not specified

Tailored Resume

Cover Letter