Product Support Engineer

Daon

Fairfax, United States
Hybrid
English and spanish language proficiency
Python scripting experience
Restful api testing knowledge
Daon is seeking a Product Support Engineer to provide tier-1 and basic tier-2 support, ensuring customer satisfaction through troubleshooting and documentation. The ideal candidate should possess technical expertise in software support and excellent communication skills in English and Spanish, with experience in programming and customer-facing roles

Job Summary

  • Daon is a global leader in digital identity fraud prevention protecting over two billion identities worldwide.
  • The role involves providing tier-1 and basic tier-2 support while triaging incidents and testing applications against SDKs.
  • Candidates must possess strong technical expertise in programming or mobile development paired with clear communication skills.

Matching Summary

Match Score: 85

Daon is seeking a Product Support Engineer to provide tier-1 and basic tier-2 support, ensuring customer satisfaction through troubleshooting and documentation. The ideal candidate should possess technical expertise in software support and excellent communication skills in English and Spanish, with experience in programming and customer-facing roles.

Skills & Requirements

Must-have

  • English and Spanish language proficiency
  • Python scripting experience
  • RESTful API testing knowledge
  • Linux environment troubleshooting
  • Mobile SDK integration support

Nice-to-have

  • Strong cross-functional collaboration skills
  • Empathetic communication style
  • Experience with Jira and Zendesk workflows
  • AWS services familiarity
  • Commitment to customer outcomes

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • 1–3 years of technical support experience
  • Proficiency in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter