Product Support Analyst – Finance

Rialtas

Uffcott, Wroughton, United Kingdom
Fully remote
Finance software support
Local council finance processes
Customer query resolution
Rialtas is seeking a Product Support Analyst – Finance to join their remote team, providing support for financial software used by local councils. Candidates should have strong communication skills and experience in finance processes relevant to parish or town councils

Job Summary

  • Investigate and resolve issues related to finance software for local councils, ensuring customers receive timely solutions.
  • Build trusted relationships with customers by acting as a knowledgeable and reassuring point of contact, supporting them from initial setup to ongoing use.
  • Contribute to product improvement by staying connected to sector developments and feeding knowledge back into product and service enhancements.

Matching Summary

Match Score: 85

Rialtas is seeking a Product Support Analyst – Finance to join their remote team, providing support for financial software used by local councils. Candidates should have strong communication skills and experience in finance processes relevant to parish or town councils.

Skills & Requirements

Must-have

  • Finance software support
  • Local council finance processes
  • Customer query resolution
  • Guidance material development
  • Relationship building with customers

Nice-to-have

  • Helpful and problem-solving mindset
  • Collaborative team environment
  • Adaptable to new systems
  • Real-world perspective

Key Requirements

  • Experience with finance systems in parish or town councils
  • Experience in RFO, clerk, or finance-related role
  • Strong problem-solving skills
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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