Senior It Support Tech

AvalonBay Communities, Inc.

Arlington, Virginia, US
Not specified; not specified; comprehensive benefi...
Fully remote
3 plus years in it support role
Proficient in windows os
Solid understanding of networking protocols
AvalonBay is seeking a Senior IT Support Technician to join their Network Operations team and provide essential technical support to associates

Job Summary

  • AvalonBay is seeking a Senior IT Support Technician to join their Network Operations team and provide essential technical support to associates.
  • The role involves troubleshooting hardware and software issues, managing support incidents within defined SLAs, and mentoring Level 1 support staff.
  • Employees receive comprehensive benefits including health insurance, 401(k) matching, paid vacation, and a 20% discount on apartment homes.

Matching Summary

AvalonBay is seeking a Senior IT Support Technician to join their Network Operations team and provide essential technical support to associates.

Salary

Not specified; Not specified; Comprehensive benefits including health, dental, vision, 401(k) match, and tuition reimbursement

Skills & Requirements

Must-have

  • 3 plus years in IT support role
  • Proficient in Windows OS
  • Solid understanding of networking protocols
  • CompTIA A+ certification
  • CompTIA Network+ certification

Nice-to-have

  • Bachelor's in Information Services
  • Strong communication abilities
  • Excellent multitasking skills
  • ITIL Foundation certification
  • HDI Support Center Analyst certification

Key Requirements

  • High School Diploma or GED required
  • Bachelor's degree preferred
  • Required: CompTIA A+
  • Required: CompTIA Network+
  • 3+ years IT support experience

Work Rights

Not specified

Tailored Resume

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