Lead Customer Service Representative

bp

Budapest, Hungary
Not specified; bonus opportunities based on perfor...
Hybrid
Telephone and written customer support experience
Crm systems including salesforce and appian
Sap, mdg, aravo, docusign proficiency
bp is seeking a Lead Customer Service Representative for their Budapest and Szeged locations to provide exceptional customer support in line with service level agreements. The role requires strong customer service skills, project management experience, and proficiency in CRM tools, aiming to enhance customer satisfaction and operational efficiency

Job Summary

  • The role involves coordinating global aviation customer support operations outside of ANZ countries while ensuring high service levels.
  • Candidates will manage complex account setups, credit limits, and contract mandates using systems like Appian and Docusign.
  • The company offers a hybrid working arrangement, performance-based bonuses, and opportunities for long-term career development.

Matching Summary

Match Score: 85

bp is seeking a Lead Customer Service Representative for their Budapest and Szeged locations to provide exceptional customer support in line with service level agreements. The role requires strong customer service skills, project management experience, and proficiency in CRM tools, aiming to enhance customer satisfaction and operational efficiency.

Salary

Not specified; Bonus opportunities based on performance; Life & health insurance included

Skills & Requirements

Must-have

  • Telephone and written customer support experience
  • CRM systems including Salesforce and Appian
  • SAP, MDG, ARAVO, Docusign proficiency
  • Agile frameworks and project management skills
  • Case management and SLA supervision
  • Process improvement and automation projects

Nice-to-have

  • Strong influencing and negotiation abilities
  • Experience with Genesys Cloud
  • Data analysis and reporting capabilities
  • Organizational change management experience
  • Partner engagement and communication skills

Key Requirements

  • Proven experience in customer service environments
  • Deep understanding of Agile Frameworks and Tools
  • Excellent written and oral communication skills
  • Strong time management and organizational skills
  • Proficiency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter