Senior Customer Service Representative, Customer Call Centre

Manulife

**
3+ years customer service experience preferred
Hkdse/hkcee/diploma qualification required
Excellent telephone manner and interpersonal skills
** Manulife is seeking a Senior Customer Service Representative for their Customer Call Centre, focusing on providing support for group medical and individual financial products. The role requires excellent customer service skills, proficiency in both English and Chinese, and experience in a call center environment is preferred but not mandatory. **

Job Summary

  • The role focuses on empowering representatives to solve critical problems for millions of end users relying on the company's products daily.
  • Employees will handle enquiries and resolve requests for group medical, individual financial, and wealth management products professionally.
  • The company offers a flexible environment that supports well-being, inclusion, and career growth within a global team.

Matching Summary

Match Score: 75

** Manulife is seeking a Senior Customer Service Representative for their Customer Call Centre, focusing on providing support for group medical and individual financial products. The role requires excellent customer service skills, proficiency in both English and Chinese, and experience in a call center environment is preferred but not mandatory. **

Skills & Requirements

Must-have

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE/diploma qualification required
  • Excellent telephone manner and interpersonal skills
  • Fast typing over 45 wpm and PC literate
  • Fluent in English and Chinese written/spoken

Nice-to-have

  • IIQE 1, 3, 5 certification preferred
  • Previous call centre environment experience
  • Experience in financial or insurance products
  • Self-motivated and able to work independently
  • Recommend productivity and service improvements

Key Requirements

  • HKDSE/HKCEE/diploma qualification
  • IIQE 1, 3, 5 certification (preferred)
  • 3+ years customer service experience (preferred)

Work Rights

Not specified

Tailored Resume

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