With guidance, performs routine support duties, including assisting with first line user support by guiding users through the necessary steps to restore functionality
Job Summary
With guidance, performs routine support duties, including assisting with first line user support by guiding users through the necessary steps to restore functionality.
Troubleshoots hardware, software and connectivity issues using remote access tools and escalates complex issues to 2nd and 3rd level resolver teams.
Ensures tickets are managed to closure and keeps users / clients updated on status and progress while learning and complying with policies and procedures.
Matching Summary
With guidance, performs routine support duties, including assisting with first line user support by guiding users through the necessary steps to restore functionality.