Customer Service Agent - Greek-speaking

KONE Oyj

Bucuresti, Romania
Competitive salary with performance bonus; meal vo...
**
Advanced greek language skills
Advanced romanian language skills
Customer service experience
** KONE Oyj is seeking a Greek-speaking Customer Service Agent to join their Customer Care team in Bucharest. The role involves managing emergency calls, responding to customer inquiries, and maintaining data accuracy, all while providing excellent service. Candidates must have strong communication skills, empathy, and experience in customer service. **

Job Summary

  • The role involves handling urgent emergency calls and dispatching technicians for passengers stuck in elevators.
  • Candidates must respond to customer inquiries within SLA, resolve complaints, and conduct post-service surveys.
  • KONE offers a competitive salary with performance bonuses, meal vouchers, and opportunities for growth within a global company.

Matching Summary

Match Score: 75

** KONE Oyj is seeking a Greek-speaking Customer Service Agent to join their Customer Care team in Bucharest. The role involves managing emergency calls, responding to customer inquiries, and maintaining data accuracy, all while providing excellent service. Candidates must have strong communication skills, empathy, and experience in customer service. **

Salary

Competitive salary with performance bonus; Meal vouchers: 30 RON/day; 13th salary included

Skills & Requirements

Must-have

  • Advanced Greek language skills
  • Advanced Romanian language skills
  • Customer service experience
  • Call center operations
  • Emergency response handling

Nice-to-have

  • Empathy and communication skills
  • Solution-oriented mindset
  • Professional under pressure
  • Attention to detail
  • PC literacy and multi-system use

Key Requirements

  • Greek language proficiency (mandatory)
  • Romanian language proficiency (mandatory)
  • Basic English language skills
  • Prior call center or customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter