$102,000 - $138,000; not specified; not specified ...
Onsite
Windows desktop systems
Third-level support
Incident and problem management
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams, diagnosing and resolving complex hardware and software problems
Job Summary
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams, diagnosing and resolving complex hardware and software problems.
Ensure the stability, security, and performance of Windows desktop systems by applying patches, updates, and configuration changes.
Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator, tailoring cutting-edge solutions to unique client requirements.
Matching Summary
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams, diagnosing and resolving complex hardware and software problems.
Salary
$102,000 - $138,000; Not specified; Not specified
Skills & Requirements
Must-have
Windows desktop systems
Third-level support
Incident and problem management
System imaging and deployment
Endpoint security solutions
Nice-to-have
ITIL framework knowledge
Cloud services integration
Drive for innovation
Key Requirements
3+ years of related experience
CompTIA Security+ CE certification
TS/SCI w/Poly clearance
US citizenship required
Proficiency with Active Directory, Group Policy
Experience with scripting and automation (e.g., PowerShell)