Universal Banker - North Plaza Branch, Baltimore Md

mvt.se

Baltimore, Maryland, United States of America
Base: $20.55 - $34.25 hourly (usd); bonus/equity: ...
Branch customer service and sales
Digital banking engagement
Customer appointment management
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner

Job Summary

  • The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
  • It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.
  • The role supports daily branch operations as a Teller and meets customer service and sales needs while encouraging and supporting the use of digital capabilities in customer interactions.

Matching Summary

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.

Salary

Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Branch customer service and sales
  • Digital banking engagement
  • Customer appointment management
  • Transaction processing and teller duties
  • AML, BSA, and KYC compliance
  • Lobby management and customer greeting

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking
  • Bilingual skills based on branch needs

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year retail sales or customer service experience
  • Strong verbal and interpersonal communication skills
  • Ability to handle difficult customer conversations
  • Proficiency with internet user-level technology
  • Registration under the Federal SAFE Act

Work Rights

Not specified

Tailored Resume

Cover Letter