Raffles Hotel Singapore is seeking a Raffles Service Executive / Agent to ensure exceptional guest experiences through professional service in reservations and support. The ideal candidate should have a diploma or degree in hospitality, a minimum of two years of relevant experience, and strong interpersonal skills
Job Summary
The Raffles Service Executive / Agent delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.
The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.
Benefits include a 5-day work week, duty meals, colleague discounts, flexible benefits, medical and wellness benefits, comprehensive insurance coverage, and local/overseas career development opportunities.
Matching Summary
Match Score: 85
Raffles Hotel Singapore is seeking a Raffles Service Executive / Agent to ensure exceptional guest experiences through professional service in reservations and support. The ideal candidate should have a diploma or degree in hospitality, a minimum of two years of relevant experience, and strong interpersonal skills.
Skills & Requirements
Must-have
Deliver friendly and professional service
Handle guest comments competently
Maintain guest confidentiality and discretion
Supervise Raffles Service Agents
Manage PABX and VOIP systems
Cross-sell and promote hotel products
Nice-to-have
Heartist® approach to guest experience
Multicultural awareness
Self-motivated and energetic
Displays initiative and creativity
Flexible and adaptable
Key Requirements
Minimum 2 years of relevant hotel industry experience
Diploma or Degree in hospitality or related field
Knowledge of relevant software applications
Required to work weekends, public holidays, and rotating shifts