Operario De Call Center (coordinador De Asistencia) - Mawdy

MAPFRE

Managua, Nicaragua
On-site
Customer request processing
Information verification and recording
Interdepartmental coordination
Perform telephone customer service, informing, processing, or managing various client requests or claims

Job Summary

  • Perform telephone customer service, informing, processing, or managing various client requests or claims.
  • Maintain operational and/or technical relationships to exchange information, coordinate activities, and resolve incidents.
  • Provide customers with accurate information on requested services and follow-up on incidents or requests to meet quality standards.

Matching Summary

Perform telephone customer service, informing, processing, or managing various client requests or claims.

Skills & Requirements

Must-have

  • Customer request processing
  • Information verification and recording
  • Interdepartmental coordination
  • Client communication and follow-up

Nice-to-have

  • Commitment to quality standards
  • Problem-solving skills
  • Initiative and innovation

Key Requirements

  • Minimum High School diploma
  • Computer knowledge
  • 1-2 years similar experience
  • Customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter