Member Experience Manager

EōS Fitness

Fern Park, FL, US
Hourly: $18 - $20 usd; benefits: free membership, ...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in a fast-paced environment
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free gym memberships, daily pay options, health insurance, and 401(k) matching.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Hourly: $18 - $20 USD; Benefits: Free membership, health/dental/vision, 401(k) match; Perks: Daily pay, referral program, education growth

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Proficiency with fitness management software and Microsoft Office

Nice-to-have

  • Knowledge of fitness industry operations and membership management
  • Experience with social media platforms for reputation management
  • Empathy and solution-oriented mindset for handling complaints
  • Ability to inspire team culture and uphold core values

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely

Work Rights

Not specified

Tailored Resume

Cover Letter