Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges
Job Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Munich for our hybrid working model.
Matching Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
Skills & Requirements
Must-have
Customer health and revenue realization
Advocating on behalf of customers
Technical and account management skills
Strategic advisor to customer
Mitigate technical risks
Build and execute account plans
Bilingual English and German
Nice-to-have
High level of ambiguity
Operate autonomously
Entrepreneurial mindset
Passion for collaboration
Prior database exposure
Prior cloud exposure
Prior infrastructure exposure
Key Requirements
7+ years experience in Customer Success
4+ years experience accountable for customer health