Help Desk Support Analyst

Lvhn

Allentown, PA, USA
Onsite
Software and hardware troubleshooting
Network problem resolution
Customer support via multiple channels
Lehigh Valley Health Network is a nationally recognized, forward-thinking health organization committed to teamwork, compassion, and technology

Job Summary

  • Lehigh Valley Health Network is a nationally recognized, forward-thinking health organization committed to teamwork, compassion, and technology.
  • The role involves supporting end users on software, hardware, security, and network issues and coordinating with technology teams for issue resolution.
  • LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years and is a Magnet Hospital recognized for nursing excellence.

Matching Summary

Lehigh Valley Health Network is a nationally recognized, forward-thinking health organization committed to teamwork, compassion, and technology.

Skills & Requirements

Must-have

  • software and hardware troubleshooting
  • network problem resolution
  • customer support via multiple channels
  • service management system documentation
  • technical issue escalation coordination

Nice-to-have

  • teamwork and collaboration
  • self motivated and disciplined
  • attention to detail
  • ability to analyze and solve problems
  • effective multitasking under changing priorities

Key Requirements

  • High School Diploma or GED
  • 1 year experience in Information Technology
  • ability to lift and carry 25 lbs
  • night shift availability

Work Rights

Not specified

Tailored Resume

Cover Letter